Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At Quanlox, we are committed to getting your order to you as quickly and safely as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, holidays, product launches, or other unexpected circumstances, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping Times

Our estimated delivery time for orders shipped within the United States is generally:

Estimated Delivery: 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, customs, holidays, and other circumstances outside of our control.

Some products may have different processing or delivery times. If a product has a specific shipping timeframe, the applicable timeframe will be displayed on its product page or during checkout.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Tracking information may take 1–5 business days to become active after the order has been shipped.

You can use the tracking information provided to follow your package's progress.

If your tracking information has not updated for several days, this does not necessarily mean that your package is lost. Shipping carriers may occasionally experience delays in scanning or updating tracking information.

4. Shipping Delays

While we work with our suppliers and shipping carriers to deliver orders as quickly as possible, Quanlox cannot guarantee delivery dates.

Orders may be delayed due to circumstances including, but not limited to:

Severe weather
Carrier delays
Holidays and peak shopping periods
Incorrect or incomplete shipping information
Customs processing
Transportation disruptions
High shipping volumes
Other circumstances beyond our reasonable control

If your order is delayed, please allow additional time for delivery before contacting us.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at support@quanlox.com.

We will do our best to update the address before the order is shipped. However, once an order has been shipped, we may not be able to change the shipping address.

Quanlox is not responsible for orders delivered to an incorrect address provided by the customer.

6. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Ask household members, neighbors, or building management whether they received the package.
Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at support@quanlox.com and we will help you determine the next steps.

Quanlox is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

7. Damaged Packages

If your order arrives damaged, please contact us at support@quanlox.com as soon as possible.

Please include:

Your order number
Photos of the damaged package
Photos of the damaged product
A brief description of the issue

We may request additional information to help us investigate the issue with the shipping carrier or supplier.

8. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately.

This can happen because products may be fulfilled from different warehouses or suppliers. As a result, you may receive multiple packages for a single order.

You will receive tracking information for shipments when available.

9. Customs, Duties & Taxes

For orders shipped internationally, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.

Quanlox does not control customs processing times or fees charged by local authorities.

10. Shipping Restrictions

Some products may have shipping restrictions based on the destination, product type, carrier requirements, or applicable laws.

If we are unable to ship an order to your location, we will contact you regarding the available options.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@quanlox.com.

We can only guarantee cancellation if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that case, please refer to our Refund & Return Policy for available options.